At DIMARK NAILS, we want your order to arrive safely and as quickly as possible. Please review the following information regarding our shipping process.

1. Order Processing

All orders are carefully prepared and shipped by DIMARK NAILS.

Orders are generally processed and shipped within 5–7 business days after your order is placed.

Please note that processing times may occasionally take longer during:

• Sales and promotions
• New product launches
• Holidays
• High-volume periods

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

2. Shipping Time

Our estimated shipping timeframe is 5–7 business days.

Shipping times may vary depending on your location, shipping carrier, customs processing, weather, holidays, or other circumstances outside our control.

The estimated shipping timeframe does not include unexpected carrier delays or customs delays.

3. Tracking Your Order

Once your order has shipped, we may provide you with tracking information by email.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after your order has been shipped.

4. Shipping Address

Please make sure that your shipping address and contact information are accurate and complete when placing your order.

DIMARK NAILS is not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:

hello@dimarknails.com

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

5. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's services and conditions.

If your package appears to be delayed, please first check the tracking information provided.

If you believe your package has been lost or there is an issue with delivery, please contact us at:

hello@dimarknails.com

We will do our best to assist you in communicating with the shipping carrier.

6. Damaged Packages

If your package arrives damaged, please contact us at hello@dimarknails.com as soon as possible.

We may request photographs of the package and the products received so that we can investigate the issue and determine the appropriate solution.

7. International Shipping

For international orders, delivery times may vary depending on the destination country and local customs procedures.

Customers may be responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their destination country.

DIMARK NAILS does not control customs processing times and cannot guarantee how long an international shipment may remain in customs.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination country or applicable laws and regulations.

If we are unable to ship an order to your location, we will contact you regarding the available options.

9. Contact Us

If you have questions about your order or our shipping policy, please contact us:

DIMARK NAILS
Email: hello@dimarknails.com
Website: dimarknails.com

Estimated shipping time: 5–7 business days.