Refund policy

 

Last Updated: August 9, 2026

At DIMARK NAILS, we want you to love your purchase. That's why we offer a 90-Day Money-Back Guarantee on eligible purchases.

1. 90-Day Money-Back Guarantee

If you are not satisfied with your DIMARK NAILS purchase, you may request a refund within 90 days of receiving your order.

To request a refund, please contact us at:

hello@dimarknails.com

Please include your order number and the reason for your refund request.

2. Eligibility

To be eligible for our 90-Day Money-Back Guarantee:

  • Your request must be submitted within 90 days of receiving your order.
  • You must provide your order number or other information that allows us to identify your purchase.
  • The product must have been purchased directly from dimarknails.com.
  • We may request photographs or other information to help us understand the issue with your order.

3. Refunds

Once we receive and review your request, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used to place the order.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or missing from your order, please contact us at hello@dimarknails.com as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photos or videos of the product and packaging, if requested

We will review the issue and work with you to provide an appropriate solution.

5. Return Shipping

If DIMARK NAILS requests that an item be returned, we will provide you with instructions regarding the return.

Unless otherwise required by applicable law, shipping costs associated with voluntary returns may not be refundable.

6. Exchanges

We may offer exchanges for damaged, defective, or incorrect products at our discretion and subject to availability.

If you need an exchange, please contact:

hello@dimarknails.com

7. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return after they have been opened, used, or applied.

This does not affect any rights you may have under applicable consumer protection laws.

8. Promotional and Discounted Orders

Products purchased using a discount code, promotion, or special offer may still qualify for our 90-Day Money-Back Guarantee, unless the specific promotion states otherwise.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@dimarknails.com.

We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

10. Our Guarantee

We stand behind our products and want you to have a positive experience with DIMARK NAILS.

If you're not satisfied with your purchase, contact us within 90 days of receiving your order, and we'll work with you to resolve the issue.

Contact Us

DIMARK NAILS
Email: hello@dimarknails.com
Website: dimarknails.com

90-Day Money-Back Guarantee
90 days from the date you receive your order.